Terms & Conditions

1-Order processing and delivery details

• All orders are processed once payment has been received and confirmed.
• Credit Cards are charged when the products have been delivered.
• Standard products take from 2 to 3 business days to produce.
• Depending on specific requirements, product quantities and/or inventory availability, some orders might take more time to produce, in which case you will be notified in advance.
• Delivery on Local pick up places happens every Wednesday and Friday (non holidays).
• Orders placed from Wednesday to Sunday are delivered next Wednesday around 10am.
• Orders place from Monday to Tuesday are delivered next Friday around 10am.

2-Product Returns, spelling errors and quality of client pictures

• Products should be returned to the same pick up place, once you get your RMA# (Return Merchandice Authorization #)
• Returns will be accepted for:
  • Defective products: Printing stains, wrinkled materials, smeared colors and the like
  • Damaged products: Broken or bumped packages. (This has to be notified at pick-up time)
  • Incorrect order processing
  • All return claims should be received within the next 72 hours of order delivery
• Every client is responsible for typing names and phrases correctly. In case our production manager is aware of some spelling or typographic error, he/she may ask you to confirm it, at his/her own discretion.
• All pictures sent by our clients will be used as they are received, without any processing and/or enhancement. Pictures taken with most cell phones or downloaded from social networking sites, tend to have low resolution and do not look good on large footprint products like puzzles.